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I successfully created and am using the High Volume App on number xxx-xxx-1306
APP ID 0BeUP9IIQCSuO-LdU9dXQw

I then created another app to use regular SMS, I was trying to attach that number xxx-xxx-7873 or better yet our main 800#
APP ID 9TlxXxTiSf6n7qed0fX3uQ

When I try to login to the regular SMS production app with 7873, it does not work, but I can login to the online portal, so it is not a password problem. I cannot login with the 800# either, when I use the password reset for the 800#, it says it will send email to my email, but I never get an email. Also I dont see our 800# listed as a number in the users, and 7873 is the super user that I use to administer the account. I assume you cannot login as the 800#

Does something have to be done to allow me to use 7873 in the regular SMS app?

"When I try to login to the regular SMS production app with 7873, it does not work, but I can login to the online portal, so it is not a password problem"

1. "It doesn't work": how and what is the error?

2. "it is not a password problem": to login, you need the app client id, client secret, username, password AND extension number (if using the main company number). Any wrong the param will fail, NOT just the password.

Your 800 is a main company number and it's a TF number. TF number is not provisioned for SMS unless you create a request to enable for standard TF SMS feature.

thanks for the reply

1. the error when logging in with # 7873 is 

 "error" : "invalid_grant",

  "errors" : [ {

    "errorCode" : "OAU-140",

    "message" : "Invalid resource owner credentials"

but I can login with that user/pass to ringcentral, I am extension 101 and have tried with and without the extension

2 I am using the client id, client secret, username, password AND extension number, just like I was in the sandbox, of course I am now using the production ID and Secret 

    $SessionUser            =  "+15555557873"         

    $SessionPassword        =  "xxxxxxxxxxx"

    $ClientID               =  "xxxxxxxxxxxxx"     

    $ClientSecret           =  "hyGxxxxxxxxxnQ" 

    $sessionExtension       =  "101"

3. I created a request for the TF number
thanks

"just like I was in the sandbox", did you really change the client id and client secret for your production app? Did you change the server url to point to the production server? I fully trust this error "Invalid resource owner credentials" and I am 100% sure it's a mistake in your params.

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