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Hi when I try to login using embedded soft phone or desktop app using developer credential I get following error. How can test these apps in Dev mode? Thank you



Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions.



Are you talking about your sandbox or production account?

What do you mean by using your developer account? The username/password you login https://developers.ringcentral.com or the username/password you use to login https://service.devtest.ringcentral.com. You must use the username/password

To use the Desktop/soft phone with your sandbox login credentials, first you have to switch the soft-phone to sandbox mode,

  • Windows: Ctrl+F2
  • Mac: Fn+Command+F2

Then use the login credentials you can login this site.


Thank you. You have already helped me. I am able to now login in sandbox mode in desktop phone. However do you know how to do the same for Widgit ? https://github.com/ringcentral/ringcentral-embeddable


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