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The First Step
March 8, 2024
Question

When somebody opts-in or opts-out of SMS for my business, how can I send that info back to my service?

  • March 8, 2024
  • 1 reply
  • 166 views

Hi, we currently have our environment set up so that when a user replies "stop" they are opted-out of Ringcentral automatically. Can I somehow send this back to my service so that we can store this data on our end?

I was thinking If I sent a text I can have my service look for a error code, but I don't see an error code specifically for opt-in scenarios.

What's the best way to accomplish this?

    1 reply

    PhongVu
    Community Manager
    Community Manager
    March 12, 2024

    Your question is unclear. Please revise and explain the term "my business", "my service".

    If you are talking about RingCentral high volume SMS opt-out feature, then you can implement a push notification to get notified when your customer sends STOP to optout.