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Question

When somebody opts-in or opts-out of SMS for my business, how can I send that info back to my service?

  • March 8, 2024
  • 1 reply
  • 96 views

Hi, we currently have our environment set up so that when a user replies "stop" they are opted-out of Ringcentral automatically. Can I somehow send this back to my service so that we can store this data on our end?

I was thinking If I sent a text I can have my service look for a error code, but I don't see an error code specifically for opt-in scenarios.

What's the best way to accomplish this?

1 reply

PhongVu
Community Manager
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  • Community Manager
  • 2314 replies
  • March 12, 2024

Your question is unclear. Please revise and explain the term "my business", "my service".

If you are talking about RingCentral high volume SMS opt-out feature, then you can implement a push notification to get notified when your customer sends STOP to optout.



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