Hey Community and Developers.

Why doesn’t Zoho’s RingCentral integration allow users to hang up calls directly within the Zoho CRM plugin? It seems users currently need to end calls separately using the RingCentral app. Is there a workaround or setting that enables this functionality?

From my research, it appears the integration relies on the RingCentral API for call handling, which might limit certain features in the plugin. However, the available API documentation doesn’t provide enough detail to confirm this fully. One alternative I’m exploring is switching to the browser call handling method, which seems to offer full control over calls.

While this alternative is functional, implementing it would require time and resources to train users and update workflows. If there’s a clear and definitive answer regarding this issue, it would help me make an informed decision on the best course of action.

Thanks in advance for your insights!