Getting Started with RingEX: Setting Up Your Company Caller ID Name

Welcome to our "Getting Started with RingCentral" series! We'll guide you through essential features to maximize your RingCentral experience. In our first guide, we’re diving into Company Caller ID Name — a powerful tool that ensures your business projects a professional image with every call.

What is the Company Caller ID Name?

Your RingCentral company Caller ID Name (CNAM) is the name displayed to recipients outside your organization. You can assign a caller ID name to your entire company, a specific site within your multi-site setup, or an individual phone number.

What Problem does this Solve for me?

• Professional Image: It shows the business name or number, making your business easily identifiable to your customers.
• Avoid being marked as Spam: It helps customers know they’re talking to a legitimate business, reducing the chances of being mistaken for spam.
• Regulatory Compliance: Ensures businesses meet legal requirements for showing correct caller info. 

How to Set Up Your Company Caller ID Name

1. Log in to your RingCentral app as a super admin. To learn more about roles, click here.
2. Click Company settings, then Company Info.
3. Look for Caller ID Name, then click on the Edit button to enter or update your desired caller ID name.
4. Enter or update your desired caller ID name. You can enter up to 15 characters max including spaces.
5. Click Save and Publish.

NOTE: After changing your caller ID name, changes will take effect after 72 hours. Some carriers download data from the Line Information Database in real-time, while other carriers might download the updated data on a daily or monthly basis. To learn more about Caller ID name and its limitations, view this article: Caller ID Name (CNAM) Frequently Asked Questions.

See It in Action!
Want a quick walkthrough? Check out this interactive demo to see the steps in real-time!

We’d Love to Hear from You!
Have questions or tips on using Company Caller ID? Drop a comment below or share your thoughts.

Stay tuned for the next guide to help you set up your RingCentral account!

Let’s get your communication running smoothly!