As we approach Thanksgiving, it’s the perfect time to ensure your business is ready for the holiday season. Whether you’re adjusting to office hours, setting up holiday greetings, or routing calls to specific team members, RingCentral can help you stay connected and organized.
Not sure where to start? We’ve got you covered! We've gathered all the essential call routing resources to help ensure you're fully equipped for the busy months ahead!
Adjust Office Hours for the Season
The holidays often come with changes to your regular hours. With RingCentral, it’s easy to update your business hours so customers always know when you’re available. Set custom schedules for specific days, and let your team and customers know exactly when you’re open for business.
Set Up Holiday Greetings
Make a lasting impression with professional and festive holiday greetings. You can set up custom voicemail greetings or even automated holiday messages that let customers know your hours of operation and any important updates. This ensures that your brand maintains a personal touch while staying organized.
Create Custom Call Routing for Holiday Hours
Ensure that calls are routed to the right place at the right time. RingCentral makes it easy to create custom call routing rules based on your holiday schedule. Whether you need calls forwarded to specific team members, departments, or voicemail, you can set up holiday call routing to meet your business needs and avoid missed calls.
Help your team be ready for the holidays as they set up a custom answering rule for their extension in the RingCentral app.
Set Up Announcement-Only Extensions
Want to let your customers know you’re closed without taking calls? RingCentral allows you to set up announcement-only extensions, which provide a recorded message to callers instead of sending them directly to voicemail. This is a great way to keep customers informed about your holiday hours or any service interruptions.
Create Call Queue Templates for Efficiency
Save time by setting up call queue templates that can be reused every holiday season. Whether you're managing a surge in customer inquiries or directing calls to different departments, creating templates allows you to implement a professional and efficient system with minimal effort.
Use Voicemail and Message-Only Extensions
If you're unavailable during certain hours, create message-only extensions that route customers to leave a voicemail. RingCentral makes it simple to access those voicemails when you’re back in the office, ensuring no message goes unanswered.
Stay Connected with Remote Teams
Whether your team is working remotely, in the office, or a mix of both, RingCentral keeps everyone connected. With features like video conferencing, team messaging, and mobile apps, you can stay in touch with your employees and customers no matter where you are.
Monitor Call Analytics for Better Planning
With RingCentral Analytics, you can track and monitor call volume, peak times, and customer interactions. Use this valuable data to adjust staffing levels, optimize call routing, and ensure your team is prepared to handle any holiday surge.
By using RingCentral’s tools and features, you can ensure your business is well-prepared for Thanksgiving. From customized call routing to voicemail extensions, RingCentral offers the flexibility and functionality you need to manage customer communication efficiently and professionally.
Let RingCentral handle the tech while you focus on enjoying the holiday season!
Looking for the perfect resource for your team? Access our Holiday Toolkit PDF here!
