🎙️Update 1/23/2025 🚨  RingCentral Service Update: Calling-Inbound & Calling-Outbound 🚨 

As mentioned a couple of times in this thread, the https://status.ringcentral.com/ Uptime History is not accurate and as far as I am concerned, very deceptive.  Either update the numbers for the uptime, including your outages correctly or remove that tab from the status page.

The bottom one

Here is the RCA
https://go.ringcentral.com/rs/075-DTB-715/images/RFO%20for%20INC%2043042_01222025.pdf?version=0

It is still saying that you have a 99.9998% phone uptime in the last 30 days and 99.9995% for RingCX.  Pretty hard to stay at those exact same #’s pre-outage and post-outage considering how long everyone was affected on 1/22.

Circling back!

       A. I had to ask for compensation- It was not being offered to us, RC NEVER intended to offer unless asked. This is why my CSM has just disappeared.

2.   Eventually I was offered a 20% off the previous months bill.  That  basically amounts to the $5.00 starbucks card.  A more reasonable offer would be a year free of upgrade to the next tier licensing. 
3. I had to show the RCA that I FOUND ONLINE to my salesperson and Customer Success Manger.  To which, they successfully ghosted me. 
   1. They are saying that the RCA doesn't exist and I am looking at it. https://go.ringcentral.com/rs/075-DTB-715/images/RFO%20for%20INC%2043042_01222025.pdf?version=0
4. The RCA is available- but is not being published.
   1. RC is not addressing this with any clear communication. 
   2.  No serious plan for restitution. 

Reading that link, states it was a 6 hour 45 minute outage when it was more than double that here with intermittent issues the next morning - We also just had a minor outage for about 10-15 minutes yet again

We are still waiting on the Root Cause Analysis.  Would appreciate this being posted. I am not able to find anything on the dashboard.

Is service not restored yet? 

What was this that was posted on the internet.?   It's been over a week, how long does it take to get an RCA?   

https://go.ringcentral.com/rs/075-DTB-715/images/RFO%20for%20INC%2043042_01222025.pdf?version=0

Thank you!  It was restored but I have been checked the status site daily for the RCA. Looks like I need to become more familiar with where they post on their site.  I appreciate the link!

I didn't receive this link from RC  ( THE KEEP SAYING THAT IT DOESN'T EXIST) 

This link I found on a RC Sub Reddit/   No Idea when RC will, if ever, actual communicate the RC.   My CSM has even stopped responding to my requests/emails.

Has anyone received a credit on their account yet?

My account rep told me to call the customer success team, I waited on hold for 60 minutes before I hung up…

I have several support tickets created in the last week that have gone unanswered.

​@BeckyH None of this gives me the warm and fuzzies… I just want a credit on my account and to know that this isn’t going to happen again.

Hello ​@StephenC, I will review your tickets and make sure someone will reach out to you.

Has anyone actually seen the “ Official RCA” from RC? 

  The only thing I found was the link I found on REDDIT 

Has anyone actually receive communication period from their CSM?

Did anyone receive an account credit or any substantive conversation with anyone from RC? 

Hi ​@JBriggs, I just sent you a DM to assist you further with your concern. 

Has anyone seen or found the official RCA (root cause analysis) for the outage? Not looking for the reddit link.