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Ivonne Pineda avatar image
Ivonne Pineda asked Vijay Uppalapati answered

Zapier Integration with InContact

Does anyone know how to Connect InContact with Zapier or a webhook example?

I was wanting to connect InContact with Gorgias.com app to create tickets to missed calls or new voicemails and was hoping to do this using ZAPIER or a WEBHOOK feature.

If you can guide me with the fields with Zapier. My goal is to integrate InContact with Gorgias.com via Zapier.

zapier-in-contact.png

integrations
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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Ivonne Pineda commented ·

My team is mostly on the Customer Support side. I would recommend @Phong Vu to assist.

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Phong Vu avatar image
Phong Vu answered Phong Vu converted comment to answer

Saying InContact, do you mean Nice InContact? If so, as far as I know, RingCentral don't have platform integration with Nice InContact, so you have to contact them directly.

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Ivonne Pineda avatar image Ivonne Pineda commented ·

I did speak to them, but I was redirected back to RingCentral. This is what they said "

Here is the number to call since your account is set up thru Ringcentral. 888.898.4591, They will be able to assist."


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Vijay Uppalapati avatar image
Vijay Uppalapati answered

At present we have Zapier -RingCentral integration for new voicemail and miss call triggers. For inContact to integrate with us, inContact needs to publish a Zapier integration with action for creating a ticket,

and pair this inContact Zapier integration action with RingCentral Zapier Trigger.

RingCentral Zapier integration provides triggers and actions related to RC use-cases only.

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