RINGCENTRAL <> ZOOM COMPATIBILITY ISSUE

Question

question

jon-wheeler asked Mar 12, '19 mary-community-moderator edited Jul 12, '21

RINGCENTRAL <> ZOOM COMPATIBILITY ISSUE

I have Ringcentral installed on my MacBook as its my companies preferred choice for telephone calls and online meetings. On the weekend I was asked to host a personal (non work) meeting and I was asked to used Zoom. I set Zoom up and hosted a meeting. Now when I go to use my Ringcentral Meeting ID for my regular work meetings I get an error message in Ringcentral stating: "Leave meeting: This Meeting ID is not valid. Please check and try again" and a box to click that states 'Leave'. Its so frustrating that a) this happened as a result of using Zoom and b) the Ringcentral message is so unhelpful - it gives me literally no information or option as to how to fix it

meetings

1 |1500 characters needed characters left characters exceeded

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 1 · 2019-03-12T14:26:09Z

aaron-satterwhite10476 answered Mar 12, '19

I would uninstall Zoom. Ringcentral Meetings is a rebranded version of Zoom and there is probably an issue running two versions of the same program.

1 |1500 characters needed characters left characters exceeded

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 2 · 2019-07-16T06:04:24Z

mrunali-kadam answered Jul 16, '19 mary-community-moderator edited Jul 12, '21

How did you fix this issue? I am facing the same problem and its so irritating.

5

1 |1500 characters needed characters left characters exceeded

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jessica-community-moderator ♦♦ · Jul 19, 2019 at 07:26 PM

Hi Mrunali,

Running an instance of Zoom and RC on your computer is going to cause compatibility issues. You'll need to delete one or the other.

0 ·

mrunali-kadam · Jul 19, 2019 at 07:35 PM

Thank you for looking into this! Yes, I deleted zoom but still getting same error when I open RC meetings.

0 ·

andrew-berry · Aug 03, 2019 at 02:16 PM

I have also uninstalled Zoom and am unable to join a meeting. I've verified there are no Zoom processes running, so it seems unlikely Zoom is the problem.

Even if there are compatibility issues, uninstalling Zoom is not a solution. I need it for other meetings, and this indicates poor coding on the part of the RingCentral app.

I opened a support ticket with Zoom, and they'd never heard of any compatibility issues, which I imagine they would have if this was truly a compatibility issue.

0 ·

jessica-community-moderator ♦♦ · Aug 06, 2019 at 05:06 PM

Mrunali,

Make sure you're deleting all instances of Zoom:

Click on the search option in the top right of your desktop
Search for ~/Library/Preferences/ then select Preferences. This will open up the Finder.
In Finder, search for the file named ZoomChat.plist
Right click on 'ZoomChat.plist', and select Move to Trash.
Uninstall RC Meetings. Back in Finder, navigate to Applications. Find RingCentral Meetings, right click and select Move to Trash.
(If Applicable) Uninstall Zoom. Back in Finder, navigate to Applications. Find Zoom.us, right click and select Move to Trash.
Right click on the Trash Can in the bottom right and select Empty Trash.
Restart your Mac.
Reinstall RingCentral Meeting which can be found here: https://support.ringcentral.com/download.html

Andrew,

It's tied to the plist with Zoom and the RC app. I don't have any more details beyond that unfortunately. A permanent fix should be in place on our next meetings update in Q4 (barring any major hiccups and bugs)

0 ·

michael-leishman · Feb 13, 2020 at 03:08 AM

Hey Jessica, you may want to make it more obvious that BOTH Zoom AND RC Meetings need to be re-installed.
!!! Note: there have been updates to both software(s) since your post but I am not sure if this conflict between Zoom and RC has been resolved by either or both of them.
On 3 occasions in the past 6 months I have had to uninstall both RC and Zoom and then re-install RC to get it to work. Just sayin'

0 ·

Answer 3 · 2019-08-08T10:48:44Z

Jordan J. answered Aug 8, '19

When I follow the above instructions and search for the "zoomchat.plist" - nothing shows up under the search - even though I know I have both Zoom and Ring Central Room apps installed. Am I doing something wrong?

1 |1500 characters needed characters left characters exceeded

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Answer 4 · 2019-10-06T17:16:36Z

connie1 answered Oct 6, '19

I was having this issue as well. The "zoomchat.plist" file is in a hidden folder and you have to un-hide/show them:

See hidden files on Mac via Finder

In Finder, open up your Macintosh HD folder
Press Command+Shift+Dot
Your hidden files will become visible. Repeat step 2 to hide them again

Complete article can be found here:
How to access hidden files on a Mac
https://setapp.com/how-to/show-hidden-files-on-mac

1 |1500 characters needed characters left characters exceeded

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer Community

Customer Community

question