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Caleb Bluesummers avatar image
Caleb Bluesummers asked ·

API to get calls currently waiting in queue

Is there an object that contains the amount of calls that are currently waiting in the queue if all extensions are busy? If not, what is the best way to infer this from the available resources?


Thanks!

call queuecall log api
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Phong Vu avatar image
Phong Vu answered ·

Can you try to call this API on a call queue extension?

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I am trying to get this same information and when I attempt to do what you said I get this error "Resource for parameter [extensionId] is not found"

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Did you use the extension id of the call queue?

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Ah, I realized you have to include the # when listing the extension. However, I am unsure how to get the Waiting in Queue status, that is the same number displayed in Live Reports. There is no waiting in status in there.

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Kyle Laycock avatar image
Kyle Laycock answered ·

Or is there a subscription event for Call Waiting in Queue? If so what would the filter be because I could not find one.

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