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Question

API to get calls currently waiting in queue

  • August 11, 2020
  • 6 replies
  • 1111 views

Is there an object that contains the amount of calls that are currently waiting in the queue if all extensions are busy? If not, what is the best way to infer this from the available resources?


Thanks!

6 replies

PhongVu
Community Manager
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  • Community Manager
  • 2314 replies
  • August 11, 2020

Can you try to call this API on a call queue extension?


  • New Participant
  • 2 replies
  • October 22, 2020

I am trying to get this same information and when I attempt to do what you said I get this error "Resource for parameter [extensionId] is not found"


  • New Participant
  • 2 replies
  • October 23, 2020

Or is there a subscription event for Call Waiting in Queue? If so what would the filter be because I could not find one.


  • New Participant
  • 2 replies
  • April 20, 2021

Did we get to the bottom of this? We're also trying to do this. Can you just count the number of calls waiting to be answered?


  • New Participant
  • 1 reply
  • December 16, 2021

I'd also like to know where/if Queue hold time is accessible. If I query the Active-Calls API (https://developers.ringcentral.com/api-reference/Call-Log/listExtensionActiveCalls) against the queue's ID I see my incoming call in the list but don't see an indication that it's holding or how long it may have been be holding. Are we looking in the wrong place?


  • New Participant
  • 2 replies
  • February 9, 2024

I know I'm resurrecting a really old thread. But I just recently needed to do the same things and finally found a method for doing so. When you look at the calls in the ListExtensionActiveCalls for the queue, you then have to take the callID of each call and query against the Callsessions endpoint for that call. https://developers.ringcentral.com/api-reference/Call-Control/readCallSessionStatus From there you can look at the "Parties" and if the last party in there shows as "Proceeding" then the call is still in the queue and has not yet been answered.



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