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Question

Receiving multiple email messages with subject line "Account is unlinked"

  • August 2, 2024
  • 1 reply
  • 32 views

Over the past week I have received multiple email messages that tell me that some unknown phone number has been unlinked from some “federation” portal. Below is an de-identified example:

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Dear [Firstname Lastname],

+61 (2) 99999999 was unlinked from federation "OPTUS MOBILE PTY LIMITED". Date: 7/31/2024 01:30

Thank you for using Optus Loop with RingCentral!

1 reply

Problem Solver
  • Participating Frequently
  • 98 replies
  • August 3, 2024

you can read about account linking (aka account federation) here:
https://support.ringcentral.com/article-v2/9415.html?brand=RC_US&product=RingEX&language=en_US

for example if you have an international business, you can break it up by regions and have a different account for each region. Then link the accounts together, so that  the users see each other in the directory.

When you are getting a message that an unknown phone number is unlinked, I think that’s probably the company main number for some other account that is unlinked from the federation.


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