Lots of caller hang ups = Lots of silent 2 second voicemails

Callers that don't leave a message—and hang up a second or two after the beep—means that I get a 1-2 second voicemail message of silence.

In an earlier version of RC admin, users could choose to NOT save these types of calls to voicemail.

I think the setting was something to the effect of: Voicemail messages under two minutes are not saved to voicemail.

I can't seem to find this setting in the new version of RC admin.

Please advise...

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jenn-community-moderator ♦ commented · Dec 11, 2020 at 11:19 PM

Hello @Jack van Landingham, apologies! There are no voicemail settings for that.

The new update will be regardless of the time; it will now record all voicemail in our system. I would highly suggest posting this to our IDEA HUB, and we will also share this with our Product Manager. Thank you!