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OK... but how 'Smart' is Smart ACR ? (and why no documentation?)

  • January 15, 2025
  • 4 replies
  • 95 views
Joe Cache
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Good morning,

We just noticed in adding a new staff member to RC that there’s now a third option in the Call Recording area of User Details.

 

 

No Blog entry, no documentation, no news from RC - it just popped up.

Anyone from RC want to take a stab at it and let us know what it is, how it functions, how its triggered, and what it says?!?  I enabled it on my extension, and California being a 2-party notification state - would think I would hear something on the callers side.  Nope.  Just silence. (calling to/from my personal cell)

Just curious.

 

Best answer by BeckyH

Alright ​@Joe Cache I dug around and found a couple things, but I’m still working out with the KB team why this wasn’t easier to find. 
https://support.ringcentral.com/article-v2/Turning-on-on-demand-or-automatic-call-recording-.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=automatic
Scroll down to #13 and I think it’ll get you what you need. 

The FAQ has some details as well:
https://support.ringcentral.com/article-v2/Automatic-Call-Recording-Frequently-Asked-Questions.html?brand=RC_US&product=RingEX&language=en_US
Scroll closer to the bottom of the page. 

If this still doesn’t support you, reach out to me and we’ll dig further! 😉

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4 replies

BeckyH
Community Manager
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  • BeckyH
  • Community Manager
  • 724 replies
  • January 15, 2025
Joe Cache wrote:

Good morning,

We just noticed in adding a new staff member to RC that there’s now a third option in the Call Recording area of User Details.

 

 

No Blog entry, no documentation, no news from RC - it just popped up.

Anyone from RC want to take a stab at it and let us know what it is, how it functions, how its triggered, and what it says?!?  I enabled it on my extension, and California being a 2-party notification state - would think I would hear something on the callers side.  Nope.  Just silence. (calling to/from my personal cell)

Just curious.

 

GREAT QUESTION!
I will find out and get back to you!

BeckyH
Community Manager
Forum|alt.badge.img+1
  • BeckyH
  • Community Manager
  • 724 replies
  • Answer
  • January 15, 2025

Alright ​@Joe Cache I dug around and found a couple things, but I’m still working out with the KB team why this wasn’t easier to find. 
https://support.ringcentral.com/article-v2/Turning-on-on-demand-or-automatic-call-recording-.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=automatic
Scroll down to #13 and I think it’ll get you what you need. 

The FAQ has some details as well:
https://support.ringcentral.com/article-v2/Automatic-Call-Recording-Frequently-Asked-Questions.html?brand=RC_US&product=RingEX&language=en_US
Scroll closer to the bottom of the page. 

If this still doesn’t support you, reach out to me and we’ll dig further! 😉

Joe Cache
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  • Joe Cache
  • Author
  • Brainy
  • 154 replies
  • January 15, 2025

Don't like the answer, since being in California (2-party) if both parties are notified - it SHOULD still record the call.  That’s not 'smart’ at all.

That ‘feature’ needs to go back in the oven and cook a while longer - it’s not ready yet.

Thank you for finding the hidden FAQ.  :)

 

BeckyH
Community Manager
Forum|alt.badge.img+1
  • BeckyH
  • Community Manager
  • 724 replies
  • January 16, 2025
Joe Cache wrote:

Don't like the answer, since being in California (2-party) if both parties are notified - it SHOULD still record the call.  That’s not 'smart’ at all.

That ‘feature’ needs to go back in the oven and cook a while longer - it’s not ready yet.

Thank you for finding the hidden FAQ.  :)

 

I’ll share your feedback about the oven!
😉
I got your back!

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