Skip to main content
Question

Call not received with Primary number but with Organization number only.


So, I am trying to make a call using my own Primary Number and the post request gets me 200 code but the call is never received on the recipient number. But when I just change the number to organization number, the code from API is 200 and the call is received on the recipient number as well. I tried changing the caller ID to Primary as well but that doesn’t seem to be solving the issue either. The call status turns out to be: Call placed. Call status: InProgress but the call is never received. Any solutions?

2 replies

PhongVu
Community Manager
Forum|alt.badge.img
  • Community Manager
  • 2312 replies
  • March 5, 2025

I can’t help with just such description. Please submit a developer support request, provide them with your account info, user info, the phone number and some code snippets so they can help.


  • Author
  • New Participant
  • 1 reply
  • March 5, 2025

Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings