Is it possible to add a button to any of the user interfaces or softphone that will launch a web URL when clicked? If so can you point me to where we should be looking to achieve this please.
Hello @Dev User, what web URL are you referring to?
As per the following link
RingCentral embedded phone can be done since it isa web based application but there is no official confirmation
Thanks, I saw that post. So there is no way at all to add feature buttons to the web app either? You can only use the API's to control settings and functions?
Sorry, let me set the scene.
We allow Ring Central users to take card payments when they are on an active telephone call without the agent asking the customer to read out their card details on the call.
We are looking to provide a button that launches the agent Paytia web interface from the screen/application they are using for Ring Central call management.
i.e. https://accounts.pay729.net/login
Development support has clarified this is not possible yet so I have created a suggested idea ticket. Please vote if this would also be useful for you.
https://ideas.ringcentral.com/ideas/CUSTCOM-I-3425
Thank you, @Dev User.
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