Skip to main content
Question

Auto Answering Stopped working


I answer calls throughout the day for work and there was an update that allowed auto-answering which I set to immediate and have been enjoying for the past few months. Today I log on to work and my auto answer is no longer working, it's setup correctly, nothing changed on my end. The only thing I can see that changed is there was an update that changed the "Green available" icon, changed from a green light to a checkmark. Can anyone assist me? I've tried to make it work on Edge(which i always used) and now I've downloaded the app, both do not work anymore for auto answer.

2 replies

Mary-Community_Moderator
Community Manager
Forum|alt.badge.img

Hi Brandon! Can you please provide a screenshot of the available icon?


Mary-Community_Moderator
Community Manager
Forum|alt.badge.img

Hi Everyone! It is confirmed that a portion of customers may experience an issue with the RingCentral App auto-answering calls.

Kindly submit a ticket to Tech Support for case tagging.

Thanks!


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings