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Question

Auto Answering Stopped working

  • March 21, 2023
  • 2 replies
  • 800 views

I answer calls throughout the day for work and there was an update that allowed auto-answering which I set to immediate and have been enjoying for the past few months. Today I log on to work and my auto answer is no longer working, it's setup correctly, nothing changed on my end. The only thing I can see that changed is there was an update that changed the "Green available" icon, changed from a green light to a checkmark. Can anyone assist me? I've tried to make it work on Edge(which i always used) and now I've downloaded the app, both do not work anymore for auto answer.

2 replies

Mary-Community_Moderator
Community Manager
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Hi Brandon! Can you please provide a screenshot of the available icon?


Mary-Community_Moderator
Community Manager
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Hi Everyone! It is confirmed that a portion of customers may experience an issue with the RingCentral App auto-answering calls.

Kindly submit a ticket to Tech Support for case tagging.

Thanks!