Hi RingCentral Community!

We have a need to allow a Employee B to cover for Employee A while they are out on medical leave.

We need all calls and voicemail destined for Employee A to end up with Employee B for a certain amount of time.

Since Employee B is working from home and does not have the ability to have their Polycom phone with them, they need to use the Apps (both desktop and mobile). As I understand it, RC cannot forward calls to the apps directly (seems odd) so we need to set up a call queue for Employee B. I have done this and created a custom rule but just cannot get it to work.

Calls made to Employee A do go to the Employee B Call Queue but the voicemails are left in the Call Queue voicemail and no notifications go out.