Question

Call queues maximum waiting time

3 years ago
February 3, 2022
1 reply
406 views

calvinlee
New Participant

MicrosoftTeams-image (4).pngFor call queues, there's an option called 'When maximum waiting time is reached, send caller to' and only has one option which is 'Voicemail'. Is there a way to have it just disconnect instead and not have voicemail?

Mary-Community_Moderator
Community Manager
2293 replies
3 years ago
February 3, 2022

@Calvin Lee we're checking if there's a work-around for this.

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