Answer

Call Queues - Rotating

Forum|Forum|3 years ago
March 28, 2022
1 reply
496 views

Susan2153262010
Inspiring

The description for Call Queues - Rotating - Is to ring available members one at a time based on who has been idle the longest. Is this idle time based on call queue calls or all calls period?

Best answer by Mary-Community_Moderator

The idle time is based on call queue and direct calls, too.

+1

Mary-Community_Moderator
Community Manager
Answer
Forum|Forum|3 years ago
March 28, 2022

The idle time is based on call queue and direct calls, too.

Like

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded