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Question

Cannot play the voice mail message because audio file is invalid

  • February 28, 2019
  • 8 replies
  • 981 views

I get the following message when I click on the > (play) button. I can play messages on my Android phone but not my Win 10 laptop. "cannot play the voice mail message because audio file is invalid" Release: 10.3.5.34099

8 replies

  • Participating Frequently
  • 90 replies
  • February 28, 2019
Just a quick observation...can you play other similar .wav files on your Windows 10 laptop? Also, some email applications (albeit very few) won't let you play an audio file from a message. They make you download the file from the email message to be able to play them.

  • Author
  • New Participant
  • 4 replies
  • February 28, 2019
I mostly use VLC media player and don't have any problem with wav or other audio files. I'll try the download but as with email notification attachments, it may not stop the blinking light on the phone. Thx

  • Known Participant
  • 554 replies
  • February 28, 2019
Hmmm...I'm on the same version and Windows 10 but I don't have that issue. Is this happening for all messages, or just some?

  • Author
  • New Participant
  • 4 replies
  • February 28, 2019
Though on my computer for a few years, this is my first serious attempt to use the app. I've left myself about 5 messages from my cell and I get the same error message. If I save the message to my desktop and play it, it works fine. I'm waiting for an outside call I can ignore to see if the results are the same. KK

  • Known Participant
  • 554 replies
  • February 28, 2019
Keep an eye on it. I would also try a quick uninstall/reinstall just for good measure.

  • Author
  • New Participant
  • 4 replies
  • February 28, 2019
I removed the program, cleared the registry and reinstalled. No luck. I'll just keep an eye on this request to see if any other ideas pop up. Thx

  • Known Participant
  • 554 replies
  • February 28, 2019
You may need to have Support take a look!

  • Author
  • New Participant
  • 4 replies
  • August 13, 2019
I did a search on this and it came to my old request. See what happens? I see a shiny object and go onto another subject for 5 months then try again. Still the same problem. I guess this is a rare problem.

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