Cannot recieve calls on iPhone or RingCentral app while on a RingCentral app call

Question

Account Type: U.S.When I am on a call via my RingCentral app (on iPhone), I do not receive incoming calls on either my RingCentral app or my iPhone. This is a big issue, as I need to be able to receive these calls and have the option to switch to those calls as well. I don't even get missed call notifications when this happens, the person's call just goes straight to voicemail.Device: iPhone 8iOS version: 12.2RingCentral App version: 6.2.0.1.45728

saadet.swift · Answer

Well, that's some weird behavior! I chatted with our Mobile app team and they asked if you could reproduce the issue and send a feedback email with the following info: time/date of the call and the number who called you.

To send a feedback email go to Help -> Report Issue -> enter the details and send the email on over!

They will keep an eye out for your email

Reply

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded