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Custom Answering Rules Options

  • November 3, 2021
  • 2 replies
  • 404 views

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I'm building a custom answering rule for a call queue used by one of our departments. This is a holiday schedule, actually.
Question is about the called number condition. Can I leave that blank, and then all calls hitting the queue will be handled per the rest of the custom rule?

Best answer by Mary-Community_Moderator

Yes, that is what will what happen if you leave it blank.

2 replies

Mary-Community_Moderator
Community Manager
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Yes, that is what will what happen if you leave it blank.


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  • Author
  • Brainy
  • November 3, 2021

Thank you!
---All the available documentation explains what happens when I change the default, but I couldn't find anything that explained how the default setting works in a queue.