Currently, every time someone logs into a hot desk phone, the phone is set to only ring 4 times or 20 seconds. Our call queues are set to ring much longer than that, but the phone doesn't continue to ring after that. Can we change the default hot desking call handling time to 15 rings/75 seconds?
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Hello @Trevor Kurtz, you can change the ring through the user extension of the person who is logged in to the hot desk. I was able to change the ring for one of your Hotdesk phones. Please see the screenshot below:
Change it to Users Extension.
I am hoping this will help you. Thank you!
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