Desktop and mobile app simultaneously?

We are new to the system and are only using the mobile app. One extension wants to have a desktop phone because their cell phone sound quality is not good. Once a desktop phone is in use, can the mobile app still be used for the same extension?

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Yes, you can use both. Set your call forwarding correctly by toggling on your desktop phone and mobile app, then set it to ring simultaneously.

Where is this setting? I don’t see a toggle to ring desktop and mobile apps together.

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