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Email defaults to personal on iPad

  • March 30, 2022
  • 5 replies
  • 469 views

I am logged into my iPad using my business account and business email is shown in settings. I have linked my buiness/outlook calendar. However, when I schedule a meeting it defaults to my personal email address. Any suggestions?

Best answer by BeckyH

@Jed Gibson I think you're just looking in the wrong place.
To schedule a meeting click on VIDEO and then you'll see an option to "Schedule" a meeting.
I believe you are using the event feature in the calendar.
Can you confirm?

5 replies

Mary-Community_Moderator
Community Manager
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Do you schedule the meeting in the app?


  • Author
  • New Participant
  • March 30, 2022

My screen doesn't look like that. I don't see a "schedule using" selection. img-0368.pnginkedimg-0369-li.jpg


BeckyH
Community Manager
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  • Community Manager
  • Answer
  • March 30, 2022

@Jed Gibson I think you're just looking in the wrong place.
To schedule a meeting click on VIDEO and then you'll see an option to "Schedule" a meeting.
I believe you are using the event feature in the calendar.
Can you confirm?


  • Author
  • New Participant
  • March 31, 2022

Thanks for your help on this. I was in the VIDEO screen and then picked "schedule."

However, it turns out (most) of the issue is with iPad settings. I have to go into my Apply ID and add my Oulook account there. Once that was done, I could send meeting from RIng Central.

The reason I say "most" is that now that it's working I get duplicate meetings in the Ring Central calendar. When I select the link that takes me to calendar settings there's not way to select only Outlook.


  • Author
  • New Participant
  • March 31, 2022

I was not using the event feature on the calendar but doing as you recommend above.