Email to Fax Function

We have been down for 11 days since Friday, August 5th.

At first they mentioned I needed to get SPF, DKIM and DMARC validation for the Fraud Department to enable E2F Function. However, now that I have passed all tests and have had the Fraud Department enable E2F Function again, it is still not working. I have had several case numbers for this issue, however they just told me that they would close and open a new one since this will be escalated to a different department since the E2F Function is enabled yet the faxing option is not working.

Back in April we had the same issue, I called and got it resolved over the phone within two days. Today, I have been calling for 11 days with no success or solutions. We have been a client for over 8 years and are losing clients over this matter.

Outbound email to fax faxes are not even showing up in the sent folder on the ring central app. I don't receive a transmission result of whether it was sent successfully or not.

Need to know if anybody has had this solved yet?

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@Mary-Community_Moderator can you assist please? I see you have experience with this issue, really need your time and assistance

We're having the exact same issue - outgoing faxes were down in April, it was fixed after a few days, but now it's been down for two weeks. We tried all the fixes suggested by support, nothing worked.

This is clearly a problem on RingCentral's side, and not on the user side.

We are also experiencing this issue. This is an outage that happens periodically, but this is by far the longest period yet.

Hi Everyone, I'm currently reaching out to our Internal Support to get an update of this issue.

Hi John, wondering if you are still experiencing issues?

Hi Bobby, wondering if you are still experiencing issues?

We have this problem too! Have been down for about 4 weeks now. This is pathetic! My case was upgraded to tier 2 but now I can't get anyone to assist me further.

Wow is it nice to see others having this issue. Been working with RC support for 2 weeks and they have been telling us its our problem from day one. This also just started happening to us 8/25.

Email to fax works as long as an attachment is included. No attachment the email to fax acts like it was never sent.

This happens no matter what email service we send the fax from....yes those other addresses were added to the allowed email send. Support refuses escalate. We are having to include blank attachments for the email to fax to work. RC Support its obviously not just us having an issue

Thank you

We had to have our IT people configure and verify the DMARC for our email domain. It took them 2 or 3 tries, but eventually that seemed to fix it

Hi John,

I am so glad it is working on your end now! We are still down, would you be able to let us know what finally made the trick with your DMARC verification? Our IT Department has checked everything and claim that everything is set up on our end. Is that with Gmail?

Here's the email I got from RC support. We have a Microsoft Exchange email server.

Hi, I checked the email domain you gave and DMARC (Domain-based Message Authentication, Reporting and Conformance) ofr the said domain is not configured. Please refer to this link on how to configure DMARC:

https://support.ringcentral.com/article/Best-Practices-to-Prevent-RingCentral-Email-to-Fax-Service-from-Blocking-Faxes.html

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