Hi David,
Look for an email shortly with additional details. For customers (such as yourself) who have submitted but are getting caught up in delays, we are asking our industry partners to provide a grace period to allow for your registration to be completed.

Thank you,
Mike

Hi Mike,

Thanks for the reply. I hope there is a grace period. It's been a very frustrating experience trying to get this done - and then receiving automated calls from RingCentral telling me I need to address this quickly as the deadline is approaching.

I have b2b customers that text us orders. Our 5 star reputation will tank if April 1 comes and our customers that text us orders get a message not deliverable or worse - get nothing - and we don't even know that they texted us unsuccessfully.

Also - an important question - if we are using our RingCentral business numbers for Person to Person SMS instead of A2P - do we still need to do the TCR registration?

Any help / assistance you can provide would be greatly appreciated.

Thanks,

David

I am in the same boat. No Enhance Business SMS. We signed up - and were approved - last year but with the new staff there are problems. I've been troubleshooting this since November. The one thing I was told was there was a months-long SMS outage that was fixed but still, my guy cannot text (SMS disabled), and there is no Enhanced Business Portal. My company is thoroughly displeased.

I have the same issue with the TCR Registration stating “Completed” and not having the “Enhanced Business SMS>10LDC” under the Phone System menu. I also have customers that text instructions from our business and we don’t have the ability to respond appropriately. I have been doing business with my cell phone for 10 years now. I wanted to convert it to an IVR based model and the ability to send and receive text to my clients was of the top most concerns with switching. I gave my clients a baseline text that I would be unavailable for a period of time and that all concerns would have to be routed via email until the cut-over was completed. I guess it is not completed yet!.

Hi @SamuelKauffman, I see that you have been assisted by our Support Team regarding your concern. Please let me know if you need any additional help. Thank you!