Fees/SMS not working

I have gotten us as far as signing up with our "brand" and am moving on to the campaign. WHY were we charged $150? After reading many comments & info on the website, I do not see that. My bill says we were charged the $4 fee to register our brand, but what is the $150 for?? And our SMS texts are still NOT working. This has been an issue since MONDAY. We are in touch w/a lot of our patients and this is completely ridiculous that we can't send a text and couldn't all week.