We are a medical office, and all phones are "community" phones. Each phone does not have an individual user. We need all calls to user phone numbers to automatically follow the company rules and ring through the main auto-receptionist. All I need is for any of our multiple phone numbers to behave as if the main number was called without having to set up schedules for every individual user. When trying to forward to the main company number, I receive an error message stating that I cannot forward to a number included in my account and that I have to use the extension number instead. The problem is, if I forward to the auto-receptionist main menu extension, the office hours rules from the auto- receptionist company hours are not followed and the phones ring after hours. The only solution I have to this problem so far is to purchase a dummy cellphone and set that phone to auto-forward all calls to our main company number, then forward in RingCentral to the dummy cell phone. Help! PPlease allow me to forward calls to the main number or give me an extension number for autoreceptionist that applies the company hours to its logic.
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