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I want to point out some design flaws w/ the app in case RC is listening:

1. Message icon/feature

- uses the standard text icon, yet it's not for texting

- texting is found under phone, always confusing because the text icon is front and center, yet it's not for texting

2. Meetings are named Video

- Why labeled Video? what if I'm starting a meeting that is not a video meeting, audio only or screen share? It took me a while to figure out that I click the Video button even when video is not involved. It still feels wrong to click Video for a screen share.

-- just rename this icon Meetings?

- Join a meeting - why is my personal Meeting not defaulted? I always have to choose it

3. Messaging feature itself

- stick to your core functions. We use Slack for group communications

4. Workspace

- Tasks/Calendar - ditto above, stick to core functions. I'll use Outlook for task and calendar

It feels like the attempt to create a broader application dilutes the functionality of the core services, phone and text. RC Phone, despite it's flaws, was a better application.


Thank you for providing a review about the RingCentral App @peter-wagner. We'll make sure that we'll have the Product Team check on this.


These are great reviews. Can all these be placed under feature request in idea portal?

That way it will be easy to track and implemented


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