2287 USA based users, 28 different sites, 3800 DID lines - all Polycom VVX500 phones
2018-11-15 It sounds like you are maybe trying to route calls using call forwarding instead of other routing methods. Did you already look at Advanced Call handling Rules, Ring Groups or IVR as a solution instead?
My system was set up by a ring central expert. I did ask Jean for other alternatives..... she said there weren't any. So I was hoping we could code around the problem. You think there may be alternatives that she did not try?
Yes. It might be time to connect with your Customer Account Manager or Submit a Support Case https://support.ringcentral.com/contact-support.html = an open a Ticket - I think you need to more clearly outline the problem though. Define the requirement clearly. then submit a case to Support. Give as much detail as possible. It sounds like you have 4 lines with incoming calls that need to be able to answered on Mobile by 4 different people as a call pool? This can be done with a Call Queue - if the RC plan you pay for covers that option.
Thanks. I'll open a ticket. Maybe someone else can assist with this. She said that it "couldn't be done", and that I should see if anyone on here can make it happen.
Just spent an hour of the phone with a support rep and "it's a limitation of the mobile app" - so I need to submit a feature request here apparently.
What is the progress on this????? We also do NOT use the desktop app and NEED calls to forward onto the Mobile App.
So Joel Todino is the RingCentral expert we used to set up our system (FINALLY!) correctly so that it routes correctly all the time (our multiple lines).
However, even Joel has had to tell us that this phenomena I'm describing continues to be a problem. Their software team is actually WORKING on it. To try and address it for US and for other clients of theirs. Unresolved presently.
The result is that with our current setup, I'm literally tethered to my office and I can't leave before 7pm each night.
