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Question

Hide Salesforce Contact and user RingCentral contacts to transfer calls

  • January 14, 2022
  • 3 replies
  • 518 views

Hi, now that we have the RingCentral integration, we run into a problem, when customer calls and we want to transfer the calls internally, the only contacts we can see, are the salesforce contacts (party) but not the RingCetral contacts list, it anything that we can do to hide the salesforce contacts from the contact list.


Thank you


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3 replies

Mary-Community_Moderator
Community Manager
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Hi @Lenin Garcia, I'll check if this is possible.


  • Author
  • New Participant
  • January 16, 2022

Let me know if they found anything, thank you


  • Author
  • New Participant
  • January 17, 2022

Also the warm transfer, it not enable on the integration