I have a receptionist who would take the calls forwarded to her mobile. If the receptionist does not pick up the call it would go to the voice mail box. If she answers then I have few questions highlighted in red in the the picture. Can you confirm this is possible to achieve?
You may warm transfer a call through the RingCentral app. Check out the KB article below for the guide.
If this resolves your inquiry, please don't forget to mark this answer as accepted.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
