Admins should know how long an agent has been on a live call for. Or how long they have been waiting for a call for.
© 1999-2024 RingCentral, Inc. All rights reserved.
Privacy Notice
Question
In a call queue, admins should be able to see how long an agent is being available or busy for
I"m new to RC but I'm able to see agent status (wait time, break time, talk time) in the dashboard and supervisor view (pic attached). So the good news is that the option exists and I'm sure someone can show you how to find it or set it up. 
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.