Hello,

I tried to integrate RingCentral with Salesforce, I installed the package in Salesforce, I set up my username to be able to use it, I set up the softphone layout, everything is working fine with the outbound calls, but with the inbound calls, I just see they are coming in, but I am not able to pick it up because there is no button to answer.

I just see the call is answered in another device, but I cannot answer it myself using salesforce and the ringcentral app in SF

Is there something I am missing? maybe a setting?

Ring Central Version 6.10

I'm using AT&T Office @ Hand Phone number.

We have physical phones installed, but now we want to use salesforce as well.

Example of what I cannot see when there is an inbound call.