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Under HUD you should see conference. It is not listed. Under actions at the top of the app start a conference call is not an option.

Please check if the extension's permission "Organize conference" is enabled or checked.


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First, you need to know what is the user's current role. For example, the user's role is Standard (International). Go to Admin Portal > Users > Roles. Select Standard ( International), then check the current permissions enabled. Under Features, "Organize Conference" should be enabled.




Yes that is what we did to fix it once we figured out it was in roles.


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