I have configured the settings to pass the incoming phone number as a parameter and launch a search in our CRM via URL string. This works great AS LONG AS it was a direct incoming call and not a WARM TRANSFER. Our prior phone system (Mitel) ignored internal calls for their CRM screen pop url string. How can I set this to ignore internal calls from other extensions and only trigger AFTER the call has been transferred?
Page 1 / 1
Hey, @Mark Bates We're digging into this with some of our Support resources - hang tough and we'll get something to you soon.
Is there a different 'Parameter' code that I could use in our command that would ignore internal calls? Seems like that would do the trick only launch our CRM when connected to an external caller.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.