Hi ​@Una,

I have a few questions before I can suggest the appropriate steps:

1. Are you referring to multiple employees?
2. Will this be a temporary setup?

Thanks for clarifying!

One employee & no not temporary. Employee is working from home.

Steps to Route Business Hours Calls to a Cellphone Number:

1. Set Up Call Handling for the Auto-Receptionist:

   • Log in to the Admin Portal.
   • Navigate to Phone System > Auto-Receptionist > General Settings > Call Handling.
   • Under the Business Hours section, select the option "A specific user" and ensure the correct user extension is selected.
   • Click Save.

2. Align the User’s Schedule with Business Hours:

   • Go to the Users tab in the Admin Portal and select the user or extension where calls will be routed.
   • Check the user’s schedule to ensure it matches the company’s business hours:
     • Navigate to User Details > Settings & Permissions > Schedule > Edit.
     • Choose Specific schedule, set the correct work hours and time zone, and click Save.

3. Configure Incoming Call Routing to a Cellphone:

   • Under the selected user, go to the Phone tab.
   • Select Incoming Call Rules > My Work Day > Incoming Calls.
   • Under Ring Settings, click Add Number or Coworker.
   • Add the cellphone number you want the calls to be routed to and click Save.
     • Note: You can add multiple numbers to ring simultaneously if needed.

By following these steps, calls during business hours will be routed to the specified extension and its associated cellphone number.

Can I do this with multiple phones/extensions, I have one already in the Call Handling queue and don’t want to mess that one up.

Thanks

Have you tried installing the RC app on the employee’s cell phone? We have staff who use that every day. 

Well, I need to fix the new phone number we assigned to the group is getting calls from the old company that apparently had that number.  So I’ll step out of this response till I get that corrected.