Hi ​@Una,

I have a few questions before I can suggest the appropriate steps:

1. Are you referring to multiple employees?
2. Will this be a temporary setup?

Thanks for clarifying!

One employee & no not temporary. Employee is working from home.

Steps to Route Business Hours Calls to a Cellphone Number:

1. Set Up Call Handling for the Auto-Receptionist:

   • Log in to the Admin Portal.
   • Navigate to Phone System > Auto-Receptionist > General Settings > Call Handling.
   • Under the Business Hours section, select the option "A specific user" and ensure the correct user extension is selected.
   • Click Save.

2. Align the User’s Schedule with Business Hours:

   • Go to the Users tab in the Admin Portal and select the user or extension where calls will be routed.
   • Check the user’s schedule to ensure it matches the company’s business hours:
     • Navigate to User Details > Settings & Permissions > Schedule > Edit.
     • Choose Specific schedule, set the correct work hours and time zone, and click Save.

3. Configure Incoming Call Routing to a Cellphone:

   • Under the selected user, go to the Phone tab.
   • Select Incoming Call Rules > My Work Day > Incoming Calls.
   • Under Ring Settings, click Add Number or Coworker.
   • Add the cellphone number you want the calls to be routed to and click Save.
     • Note: You can add multiple numbers to ring simultaneously if needed.

By following these steps, calls during business hours will be routed to the specified extension and its associated cellphone number.