I wish we could put an incoming call on hold, without having to answer it first. Thanks !
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I could say that it is not possible, nor a standard behavior. All you can do is to put the incoming call to a call queue.
@Dany Robitaille Thanks for sharing this idea.
We'd ask that you add it to the Ideas Portal found HERE.
This way, we can more efficiently route to our product teams for their review.
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