No marketing SMS

TCR business registration FAQ (ringcentral.com)

We have the same question.

According to RingCentral's FAQ. yes.

RingCentral's requirements seem to be more stringent than their competitors in this regard. RingCentral is the only vendor I've seen that requires TCR campaign registration for conversational SMS.

Just got off the phone with support and they said we need to fill out a campaign even though we do not use it for marketing. They also said that I was the only person with this concern. LOL

So far they have charged me $4.30 to register and $17.27 to fill out a campaign that I will never do. Any luck on getting a straight answer for this? In the mean time will be looking for another carrier.

This whole issue is extremely frustrating. We sumbitted our registration in January and ringcentral said it was in the hands of the cell phone companies once we submitted. Ok I get that. But they gave no advice or direction when we submitted our registration-how to word it, how to make it smoother, etc.. Since we don't use SMS marketing we didn't have anything in the way of text consent on our website. So over 45 days later we found out that the consent was the reason it was taking so long and why our registration was subsequently rejected. We resolved the consent issue, even though we still do not do do SMS marketing. I asked them today how long it will take to get our campaign approved and they said 20-30 days. So it may be another 30 days before I figure out if whatever I wrote in the campaing will be accepted. We are going on 60 days with no text. It's killing our business. I don't blame any of the carriers for this. Ring Central has offered no support on this issue other than their FAQs and call center ppl who can only apoglize about our frustration. Being a publically traded company explains alot. They are concerned about share holders not customers.