Have you changed the settings in the sound tab under settings? It may be defaulting to a different sound source.
Yes. I've checked 5 times. Uninstall/Install RC software twice. It doesn't work.
it's not my headphone/mic ... my ringcentral was working fine last Friday and I just bought a new mic/headset after a Tech support guy told me it's my headset/mic which is not the case.
Hey Everyone,
Since this is an issue with Microsoft there is only so much that we can do. Our Product Team has, however, put together some instructions that should help until a new Windows Update is released:
How to solve this issue in the interim
If users experience a problem with the softphone audio after latest Windows update ver. 1803,please follow
these steps:1.1. Windows Key+I > Privacy > Microphone
1.2. Set Allow access to the Microphone on this device to ON
1.3. Allow apps to access your microphone - Switch to ON
1.4. Choose which apps can access your Microphone - If needed make required toON.
1.5. Restart system
If this was not helpful, please try the system recovery as explained in
this article2.1. Go to start>Type CMD
2.2. Right click and run as Administrator (called an elevated command prompt)
2.3. Type sfc /scannow (note the space between sfc and "/")
2.4. Wait until completion
2.5. MS article states that in some cases this procedure needs to be repeated up to 3times in order to resolve all of the issues.
2.6. Restart system