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Question

Opt-out & Help messages

  • March 9, 2023
  • 1 reply
  • 424 views

Once a customer opts into receiving texts, do we have to include an opt-out option & help option into every SINGLE text we send to that customer? If so, does RingCentral MVP have an SMS template so we can easily add our opt-out & help messages to every text we send, or are we responsible to add this info ourselves?

1 reply

BeckyH
Community Manager
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  • Community Manager
  • March 9, 2023

@Dion Hughes Normally, I would recommend using free tools for automating responses, available at https://workflow.labs.ringcentral.com/. Popular services like Beetexting and Textel are available for your convenience.
But if you are using a third party, I would maybe check with them?