I have a user that has a few speed dials setup on his phone. However, for one of his contacts, if that contact receives a call, his phone will ring too. I've looked everywhere for a setting but can't find how to turn that off. What is the secret? Thanks.
+1Please check on the KB article below and follow instructions until No. 12. You need to disable "Enable me to pick up a monitored line on hold".
https://support.ringcentral.com/article/How-to-set-up-Presence-permissions-for-your-own-line.html
"Ring my phone" was not selected. I enabled, saved, disabled, saved. System never asked me to reboot phone, but I unplugged the phone (network and power), waited 30 seconds, plugged it back in and same result.
sitting at user's desk and does not matter what the setting is in "presence" -- checked or unchecked for "Ring my phone when any user I am monitoring rings " . phone does reboot and restart when changing settings.
Your user has likely set a ring tone under Settings -> Basic -> Ring Type -> Attendant Calls. If there's anything other than "silent ring" set for Attendant Calls, any presence line will ring with that tone.
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