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Presence Extension Missing

  • February 5, 2025
  • 1 reply
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I have a rather odd problem with my RingCentral Poly VVX 450.
I have added multiple Presence Extensions to my phone and the second one in the list never shows on the screen.
For example, I have added six other extensions to the phone. each users name shows on the list except for the second in the list. If I remove that extension, the next one in the list disappears, and only shows four names. If I leave a blank line, the blank space will show and the next name in the list disapears.

I have tried “resyncing” the phone multiple times, adding and removing extensions but it seems that the second in the list is always missing.

Best answer by Mary-Community_Moderator

Hi ​@J rad,

 

Please submit a support ticket at https://support.ringcentral.com/new-case.html and provide details about the issue, including the affected extensions and troubleshooting steps already taken.

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Mary-Community_Moderator
Community Manager
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Hi ​@J rad,

 

Please submit a support ticket at https://support.ringcentral.com/new-case.html and provide details about the issue, including the affected extensions and troubleshooting steps already taken.


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