We have a seasoned employee that has been using ring central desktop app for a long time. Her Polycom vvx 410 phones red light stays on even after she has deleted all the messages, faxes, and etc . We tried a couple of things like restarting the phone. This will work until someone calls, then it stays on until we reboot the phone. We also did a update that was inside the app but that didn’t fix the issue. Please help.
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sounds like she has unread voicemail messages.
You said you deleted all the voicemail messages.
Have you double checked the Admin portal > Users. There is a Msg. column that indicates how many voicemails a given extension has. What do you see in the Msg. column for her extension?
You can ask RC to disable the WMI (Waiting Message indicator - also known as MWI), so that the light stops flashing even if you do get a voicemail.
And if all else fails, there isn’t anything that a bit of duct tape can’t fix. Make sure it’s black electrical tape in this case.
Follow the instructions below, it may seem like a lot, but it only takes a few seconds and will resolve the issue.
In the admin portal select the user>notifications>Messaging Notifications>change the pull down from “Basic Settings” >Advanced Settings>select Customize Notifications for voice mail>check the box for Mark message as read once emailed>done>saved.
I had the same issue and I called RC. They had to do a factory reset on my Yealink phone. It took some time but got it resolved in one call.
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