US account

SMS suddenly stopped working for main office number.

I use Glip on my Android phone. I have the RingCentral for Google extension on my Windows computer. I have an extension inside Zoho for RingCentral SMSing.

As of Friday or Saturday, I can no longer use the main office number to send out SMS. I had been using it for years without problems, so I am really irritated that it is now, unexplainably not working.

When I try to send SMS through my Windows app, I now get the following message:

A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account.

When I send it through the Android app ( ), I get the following error message:

Cannot Send Message...Your account does not support text messaging. Contact your account administrator.

When I use the extension in Zoho, I get the following message:

FeatureNotAvailable - Phone number doesn't belong to extension