We know TCR can be difficult to navigate, but our TCR team pulled together this TCR best practices deck and we're sharing it here to make sure you have support at your finger tips.
TCR SMS - Customer Best Practices
Should you have any questions or need further clarification, please don't hesitate to drop a comment below! 👇
I could use some help with correcting my SMS registration! My website intake form complies with everything requested as well as my opt in and opt out language. The privacy policy is also linked. I still am getting rejected for the following reasons:
I would like to receive Cruise Planners travel text messages for:
Travel Reminders and Updates on your Upcoming/Future Trip
Cruise, Resort, and Tour Itinerary Options
Trip Summary Itineraries
*Messages and data rates may apply. Text STOP to opt-out or HELP for help. Message frequency varies. By opting in, you consent to receiving SMS messages. Privacy Policy (link)
My Messages:
Start: Welcome to the Cruise Planners Travel Messages SMS program. Thank you for subscribing. Reply HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply.
Stop: Cruise Planners: Text messages from Cruise Planners are now disabled. You will not receive any more messages from this number. Reply START to resubscribe.
Help: Cruise Planners: Need help? Please reach out to your travel advisor and they will assist you at their earliest convenience. For technical support relating to this messaging service please contact messaginghelp@cruiseplanners.com
What am I missing?
Hi
4 failed approvals, 15 emails to our website provider to make requested changes to our website, 3 phone calls, and countless hours of me trying to figure out what Ringcentral really wants…. All to no avail.
At this point I can only assume that there is no way to get approved….
Issues listed so far….
Newest denial :
After this exact phrasing in an earlier denial I got suggestions from Ringcentral on what change I should make. How is this not specific to sms and not included with other forms of communication?! I even removed all other forms of communication from our opt in language and it only covers SMS. How much more specific can I get than to remove all other forms of communication in our opt-in language?
4 failed approvals, 15 emails to our website provider to make requested changes to our website, 3 phone calls, and countless hours of me trying to figure out what Ringcentral really wants…. All to no avail.
At this point I can only assume that there is no way to get approved….
Issues listed so far….
Newest denial :
After this exact phrasing in an earlier denial I got suggestions from Ringcentral on what change I should make. How is this not specific to sms and not included with other forms of communication?! I even removed all other forms of communication from our opt in language and it only covers SMS. How much more specific can I get than to remove all other forms of communication in our opt-in language?
Hi
I’m on my 3rd attempt for conversational messages. Here’s what I got this morning.
********
Unfortunately, your Conversational Messages SMS registration was not approved by TCR for the following reason(s):
-Campaign Attributes do not match website and/or sample message content. [More detail would be helpful.]
-Three (3) Unique Sample SMS Required. [I did that.]
Once you have corrected the above issues with your registration, please resubmit your SMS application in your online account. Resubmissions may incur additional application fees and may take up to 20 business days for approval.
********
Personally, due to an utter lack of support or documentation for this, I think RC should eat the additional application fees. They’re really dropping the ball on this.
+1I’m on my 3rd attempt for conversational messages. Here’s what I got this morning.
********
Unfortunately, your Conversational Messages SMS registration was not approved by TCR for the following reason(s):
-Campaign Attributes do not match website and/or sample message content. [More detail would be helpful.]
-Three (3) Unique Sample SMS Required. [I did that.]
Once you have corrected the above issues with your registration, please resubmit your SMS application in your online account. Resubmissions may incur additional application fees and may take up to 20 business days for approval.
********
Personally, due to an utter lack of support or documentation for this, I think RC should eat the additional application fees. They’re really dropping the ball on this.
Hey, we know this isn’t easy and the Community Team wants to help.
I’m on my 3rd attempt for conversational messages. Here’s what I got this morning.
********
Unfortunately, your Conversational Messages SMS registration was not approved by TCR for the following reason(s):
-Campaign Attributes do not match website and/or sample message content. [More detail would be helpful.]
-Three (3) Unique Sample SMS Required. [I did that.]
Once you have corrected the above issues with your registration, please resubmit your SMS application in your online account. Resubmissions may incur additional application fees and may take up to 20 business days for approval.
********
Personally, due to an utter lack of support or documentation for this, I think RC should eat the additional application fees. They’re really dropping the ball on this.
Hey, we know this isn’t easy and the Community Team wants to help.
Certainly! I’ll forward your concern and make sure that someone gets in touch with you,
Hi everyone! We have an upcoming webinar about TCR tomorrow! It's not too late to register. This webinar will provide detailed information about the TCR process and guide you through registering your business SMS.
More details here:
Dear Reliable Elite Dispatch LLC, Unfortunately, your Reliable Elite Dispatch LLC SMS registration was not approved by TCR for the following reason(s):
|
Can someone please check my website https://redispatchllc.com/ and help me or tell me why I got rejected 6 times even I think there are zero observations according to me and the web developers and RingCentral is as per the directions,
But still I am facing the same error even though all observations are clear.
+1Dear Reliable Elite Dispatch LLC, Unfortunately, your Reliable Elite Dispatch LLC SMS registration was not approved by TCR for the following reason(s):
|
Can someone please check my website https://redispatchllc.com/ and help me or tell me why I got rejected 6 times even I think there are zero observations according to me and the web developers and RingCentral is as per the directions,
But still I am facing the same error even though all observations are clear.
Sorry for the delay in responding - your post got stuck in our keyword filter.
I’m on my 3rd attempt for conversational messages. Here’s what I got this morning.
********
Unfortunately, your Conversational Messages SMS registration was not approved by TCR for the following reason(s):
-Campaign Attributes do not match website and/or sample message content. [More detail would be helpful.]
-Three (3) Unique Sample SMS Required. [I did that.]
Once you have corrected the above issues with your registration, please resubmit your SMS application in your online account. Resubmissions may incur additional application fees and may take up to 20 business days for approval.
********
Personally, due to an utter lack of support or documentation for this, I think RC should eat the additional application fees. They’re really dropping the ball on this.
Hey, we know this isn’t easy and the Community Team wants to help.
Certainly! I’ll forward your concern and make sure that someone gets in touch with you,
That hasn’t happened so far. My latest TCR application was submitted at the end of August and is still under review. We are 100% using it for conversational messages and services like 2FA for employees that don’t have company cell phones. Our account renews in January. Considering that our current system took a couple months to build, I’m going to have to make a decision soon about continuing with RC or switching to another provider.
I’m on my 3rd attempt for conversational messages. Here’s what I got this morning.
********
Unfortunately, your Conversational Messages SMS registration was not approved by TCR for the following reason(s):
-Campaign Attributes do not match website and/or sample message content. [More detail would be helpful.]
-Three (3) Unique Sample SMS Required. [I did that.]
Once you have corrected the above issues with your registration, please resubmit your SMS application in your online account. Resubmissions may incur additional application fees and may take up to 20 business days for approval.
********
Personally, due to an utter lack of support or documentation for this, I think RC should eat the additional application fees. They’re really dropping the ball on this.
Hey, we know this isn’t easy and the Community Team wants to help.
Certainly! I’ll forward your concern and make sure that someone gets in touch with you,
That hasn’t happened so far. My latest TCR application was submitted at the end of August and is still under review. We are 100% using it for conversational messages and services like 2FA for employees that don’t have company cell phones. Our account renews in January. Considering that our current system took a couple months to build, I’m going to have to make a decision soon about continuing with RC or switching to another provider.
Hello
I am in the same situation; having submitted the form several times after tweaking the text in the boxes, out of intuition mostly because the references are so ambiguous.
Did you ever get to the right person to resolve this? Please help, Ring Central!
My current error:
Unfortunately, your SMS TCR registration was rejected for the following reason(s):
Registration requires strict adherence to carrier SMS policies, as well as detailed information using SMS, and how you are obtaining consent.
Please check your registration, make the corrections, and resubmit.
4 failed approvals, 15 emails to our website provider to make requested changes to our website, 3 phone calls, and countless hours of me trying to figure out what Ringcentral really wants…. All to no avail.
At this point I can only assume that there is no way to get approved….
Issues listed so far….
Newest denial :
After this exact phrasing in an earlier denial I got suggestions from Ringcentral on what change I should make. How is this not specific to sms and not included with other forms of communication?! I even removed all other forms of communication from our opt in language and it only covers SMS. How much more specific can I get than to remove all other forms of communication in our opt-in language?
Hi
Hi
I have been working with RingCentral for many years and recommended my friend to use RingCentral for his new business. Now he is running into these same TCR issues as everyone else. Can someone at RingCentral provide sample approved TCR registration for solely texting your existing clients? Not for advertising?
I have been working with RingCentral for many years and recommended my friend to use RingCentral for his new business. Now he is running into these same TCR issues as everyone else. Can someone at RingCentral provide sample approved TCR registration for solely texting your existing clients? Not for advertising?
Hello
Hi Mary,
I could use some help with several of my registrations that I have been trying to get approved since June 2024. I am so frustrated with TCR support that I’ve had to hang up on them several times since I was losing my patience. They tend to not listen to what you are saying and just keep talking over you which is not productive. Each time I call in I do whatever I am told, they tell me it looks good and then they fail. The latest failing is due to 602 error code but am being told it is due to not having a privacy policy hyperlink in the consent checkbox. The box refers the user to clink on the link below which is under the checkbox form. The way the checkbox area is designed the website vendor stated they could not include a hyperlink.
Any help would be appreciated.
Thank you
Hi Mary,
I could use some help with several of my registrations that I have been trying to get approved since June 2024. I am so frustrated with TCR support that I’ve had to hang up on them several times since I was losing my patience. They tend to not listen to what you are saying and just keep talking over you which is not productive. Each time I call in I do whatever I am told, they tell me it looks good and then they fail. The latest failing is due to 602 error code but am being told it is due to not having a privacy policy hyperlink in the consent checkbox. The box refers the user to clink on the link below which is under the checkbox form. The way the checkbox area is designed the website vendor stated they could not include a hyperlink.
Any help would be appreciated.
Thank you
Hello Susan,
Please send us a direct message with your contact details, including the best time to reach you. I'll arrange for someone to call you and provide better assistance.
Hey Mary,
We are also on our wit’s end with the TCR Registration process, its ridiculous. We have been trying for the last 6 months across 3 different campaigns in order to get SMS support for our tax/insurance business. In the last application, we have provided everything that the support team has requested:
Every other detail was filled out by the RingCentral wizard, and ITS STILL GETTING REJECTED! Here’s the last message:
DCA2 declined sharing request for campaign CYGQ3C6. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)
HOW IN THE WORLD ARE WE GETTING REJECTED ABOUT CTA INFORMATION THAT RINGCENTRAL IS AUTOFILLING IN ITS OWN APPLICATION?
Hey Mary,
We are also on our wit’s end with the TCR Registration process, its ridiculous. We have been trying for the last 6 months across 3 different campaigns in order to get SMS support for our tax/insurance business. In the last application, we have provided everything that the support team has requested:
Every other detail was filled out by the RingCentral wizard, and ITS STILL GETTING REJECTED! Here’s the last message:
DCA2 declined sharing request for campaign CYGQ3C6. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)
HOW IN THE WORLD ARE WE GETTING REJECTED ABOUT CTA INFORMATION THAT RINGCENTRAL IS AUTOFILLING IN ITS OWN APPLICATION?
Hi
I understand how challenging this process can be! Can you send me a DM with the details below? I’ll have someone from our TCR Team reach out to assist.
Contact Name:
Email Address:
Preferred Callback Number & Time Zone:
Looking forward to helping get this sorted!
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