Do you have your case number?

Hi there PhongVu,

Thank you for your reply back. The case number is: 26162234

We just received another rejection last night. As I said, it’s just frustrating because we are doing what RC representatives are all telling us every time. 

Any thoughts would be greatly appreciated. Have a nice day. : )

Best, &c,

Ruben

Also, it seems that I’m not able to place my name for a resubmission as the form is locked, but these fields are required. I already tried to fill out this form 4 times from 3 different devices, cleared cookies and tried using different internet connections. What do I do about this issue? 

 

I can’t fill out those fields. 

Thanks again for your help. : )

Best, &c,

Ruben

Update: In an attempt to avoid further delays, I submitted another application as I was unable to update this one due to the field being unavailable to change. I would like some refunds to our company here due to this technical issue, if possible. Thank you for your valuable time. : )

Best, &c,

Ruben

Let me check with the team to see what exactly is going on with your request. Please stay tuned.

The TCR team will take care of your case. I heard that they will have a call with you today to go over the issues. It seems your website and other provided information do not meet the requirements.

Meanwhile, this article should be helpful for anyone who wants to know about the TCR registration process.

Hi there PhongVu, 

We spoke with the team this morning. As for the website or other provided information, as I had explained, the issues is that RC staff have directed the website and other provided information to be exactly as posted, so we are in a conundrum because we followed all exact instructions with TCR reps on the phone. 

As we have already dedicated 40-60 staffing hours on this issue already, I went through these guidelines myself yesterday and this morning to ensure they meet the requirements in conformity with TCR and submitted under the new application; I am confident they meet all guidelines/I am not so sure RC TCR staff had a great understanding of those requirements when they directed us to make those edits unfortunately.

Again, since your staff directed these edits and we made them to your specifications, I would appreciate a credit for those rejections on our account as a show of goodwill. I assume you could just listen to your recordings to see we followed their every instruction. 

We also had technical issues with that previous application which would not enable us to make edits to them as I screenshotted above. Nobody was able to address those issues; this is the reason why we submitted a new application. 

We really need you guys to make this work; we have been with you since you were a much smaller company because we believe in you and the service you offer. While we value your relationship, this is wholly unacceptable and we may consider our options to go elsewhere unless this issue is rectified as soon as possible. 

I know you are doing your best here and working through some challenges so I appreciate your valuable time very much. Thank you for your assistance. 

Best, &c,

Ruben

Hello, our Case number: 25916935, unfortunately we have to refuse your services and in the future we cannot recommend your services to our friends. We have been trying to pass SMS registration for several months now, and each time you have new requirements for us, we have already had 5-6 attempts, and each time you take money from us for this. Also, each check lasts 20 days or more. Time is running out, you take money from us, and we still cannot fully use your services. Please send us specific instructions on what we need to do to pass SMS registration, if we do not pass registration this time, we will be forced to seek help from another provider who can resolve issues promptly. Thank you.

​@rubenmajor ​@SHAVKAT ILFANOV 
I’m sorry you’ve had this experience.

Let myself and my team dig into this and escalate as needed.
I know this process is frustrating and there are so many hoops to jump through. 
We’ll be in touch with further details, but if you have additional context you would like to share - please email Community.Support@RingCentral.com or PM me!

Hey, it sounds like you are working with the TCR team now - however, if you run into any issues, please reach out to me directly.

Hi Ruben,

I wanted to confirm we got this escalated and it is being reviewed by our customer experience team. Please anticipate them reaching out to you directly. As Becky advised, if you have any additional information you would like to share, feel free to reach out to us via email at community.support@ringcentral.com! Thank you for your patience during this process, we know it is frustrating and we appreciate your understanding while we work on getting this resolved for you. 

Hi there, 

I appreciate your response very much. We have been a customer of RC for about 10 years or so. We will need a resolution to the case today or we will just cancel the service. We already received 2 other rejections and those rejections do not make any sense as we have already met the requirements. We can’t continue to waste any more time on this project. I hope you will be able to get us approved by the end of the day so we can continue using your services, but we cannot do this any longer. I appreciate your valuable time and understanding, but we must leave if we can’t have the issue resolved as we followed your reps every instructions. 

Best, &c, 

Ruben

Ruben, I just had someone attempt to call you to discuss further. They passed their number to a customer service representative. 
Please give Yuna a call today and she will speak with you. 
And if there is a better number to call, please share that with us via email so that we can get that number to her. 
 

Hi BeckyH,

Thank you for your quick reply back. I tried to call them a few times, but there is no answer. If you want to send me an email or update me here, that’s fine. I just need us to have this approval today in order for us to continue on with RC. It is too much staffing hours wasted and we do everything the reps say anyway. I am truly confused on this and ultimately disappointed in how this has all come to pass. We really have enjoyed RC beyond this and the services offered, but we are really worried we won’t be able to help the people we service and this is an urgent public safety education matter for us to be able to concentrate with both aspiring and current first responders regarding their requirements to either stay certified or become certified. 

Thank you for your understanding, time and attention to this matter. 

Best, &c, 

Ruben