TCR Registration issues

Hi ​@Robin Paschall, 

Thanks for the details. I’ll get your re-submission looked at by our TCR team. 

I’ll need a couple of details just in case the team needs to reach out:

• Contact Name:
• RC Phone Number:
• Email:
• Contact Number and Preferred Callback Timezone:

Please send it to me through DM. Once I have that, I’ll make sure your submission gets the attention it needs!

Thank you.

(Personal information removed)

I will add we were working to edit our site to include the terms of service / privacy policy direct to the first page of the site.  Not sure our IT has made the updates active just yet.

Any assistance you can provide will be greatly appreciated.

Thank you. We will review your account. 

Adding to my above original… It is now over 25 days since I first posted trying to find assistance to get this resolved.  We’ve had multiple denials from the TSR Registration - stating different reasons each time.  Didn’t provide all the potential issues in one email so we could correct them at once.  We have now been told by Ring Central that all looks good on our end - yet we are still unable to text our customers.  This is unacceptable.  If the process is using a third party as I’ve been told - Ring Central should step in for customers that have successfully made the required changes and assist to get their service back in place. 

It is now over a month since my original post.  I’ve resubmitted my registration at least 5 times since my original comment.  Mary is the only person who consistently responds.  However - we are still having issues.  She responded yesterday that everything looked compliant - yet just hours before we rec’d another denial.  Every time there is a new issue that wasn’t on the previous denial.  Ring Central passes the buck to a “3rd party reviewer” saying they have no control.  So why is the 3rd party not more consistent and thorough with reviews the first time so that so many resubmissions aren’t necessary.  Save everyone time and money.  This last denial - was because our opt in check box didn’t show the disclaimer until the box was checked - mind you to actually enroll you still had to hit submit so they could still back up - but they didn’t like that.   Ridiculous.

We made the change as they requested - but now we sit and wait - no one will respond that it is sufficient and that we will have the privilege that we PAY for reinstated.  

If you are trying to get your TCR approved through Ring Central - you are completely wasting your time….

We have once again rec’d a denial on our TCR request.
We’ve been told by at least 4 representatives of Ring Central that our site was indeed compliant……
Every item listed in the denial is on our site as requested. I can't provide screen shots here to show you - but you can go to our site and review for yourself. https://dpcrto.com/default

This is showing an unbelievable amount of incompetence in the “3rd” party reviewer and that Ring Central seems to be completely unwilling to intercede on our behalf.

HERE IS THE MOST RECENT REASON:

Unfortunately, your SMS registration was rejected for the following reason(s):

• DCA2 declined sharing request for campaign CY0O5UD. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806)

Thanks for bringing this to our attention. We're truly sorry for the ongoing frustration—especially after you've put in the work to ensure compliance. Our Community Moderator Mary is currently on medical leave, but I’d be happy to help escalate this for you in the meantime. Please send me a DM with your account details so I can review your case and get it in front of the right team.